All orders will be processed within 24 hours of confirmation. Shipping rates, charges, and delivery times will vary depending on products ordered as well as quantities. USPS and UPS have alternating schedules and delivery cycles that Lemyn cannot predict, but most orders will be shipped from the storage location no longer than 48 hours from order processing.
If for any reason you are not completely satisfied with your Lemyn purchase, please contact our customer service center at 1-877-262-1971 (Monday to Friday 8:00 am to 4:30 pm Pacific Standard Time) and simply return the purchased products within thirty (30) days of the delivery. Please note that all promotional products, including free samples and gift with purchases, must be returned. We will be happy to credit your account for the amount of the purchase.
511 S Harbor Blvd, Unit P
La Habra, CA 90631
If you have ordered at our Canadian Online-Shop - please contact us to arrange any returns.
THE SHIPPING & RETURN POLICY DOES NOT APPLY TO RESELLER AND WHOLESALE CUSTOMERS.
We recommend you please return all products unopened and in the same condition in which they were delivered and you. Please send your return(s) via USPS or UPS for your protection and to insure prompt delivery. We're sorry but return shipping fees are nonrefundable.
If your package was damaged in shipment by the carrier, and its content(s) rendered unusable, please save the box and the merchandise to us. Next, notify us immediately at 1-877-262-1971 (Monday to Friday 8:00 am to 4:30 pm Pacific Standard Time). The carrier will be notified of the damaged package and the defective items will be replaced as soon as possible.
Our customers' satisfaction is our number one priority.
We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.
Please note that customers will be responsible for shipping costs.
Any returns must be in the original packaging with proof of purchase.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!